Between Rubber Duckers Ltd and our client.
A typical video or photography project can take up to 6 weeks, not including holidays. This is a rough estimate, on the terms set out under Time frames in the general agreement.
Unless specifically provided otherwise in the Proposal of Services, if a video project is not completed within ninety (90) days from the completion of onboarding due to delays caused by the client in providing necessary assets, information, feedback or approvals, we reserve the right to cancel the project.
If you are not on a payment plan, we invoice video, photography, branding and graphic design against these milestones:
Strategy and discovery work is invoiced in full before we start.
If you elect to terminate the project at any point after the production phase has begun, as defined under Our content creation process below, you will be liable for the entire cost of the project. Production commits shoot dates, crew and equipment that cannot be recovered once booked, which is why this differs from a website project.
Assets for a terminated project, such as RAW footage, photographs and any custom graphics, will be delivered to you when your account reaches a zero balance.
You will own the graphic files and finished deliverables we produce during your project, and we give you permission to use these files for any purpose.
We own the unique combination of elements which constitutes the complete design. We licence it to you, exclusively and in perpetuity, for this project only.
Our typical content creation process is described below. This process may change based on the requirements of your project. If changes to this process are required, they will be outlined in the Proposal of Services.
At the beginning of your project, we will provide a client portal to assist you in the process of onboarding and providing the content we will need to complete the project.
Within the onboarding phase you will have the opportunity to provide us with a brand pack and any existing assets to be used in the Production phase.
Onboarding is complete once the onboarding form provided has been completed and we receive the assets we need such as logos, photos and videos to be used in the project.
You will be provided with a pre-production document that will contain some or all of the following: deliverables and objectives, mood board, set plans, interview questions, storyboard, shot list, risk assessment and deliverable formats.
Pre-production is complete once the document is signed off and production dates have been scheduled.
The production stage is reserved for the shoot days needed to capture all of the content needed for the project such as video, photo or audio content.
Production is complete once every shoot day is complete.
The concept depicted in the pre-production phase is converted into deliverables. The file type and formats of the deliverables will be determined in the Pre-production phase.
Post-production is complete once each of the deliverables have been produced as outlined in both the proposal and pre-production document.
You review the deliverables and create a list of revisions that need to be made.
Revisions are minor updates (as determined at our discretion) and changes to existing content.
The Change Budget is used for change requests such as but not limited to:
The revision phase concludes when you provide approval in writing and the final payment is received.
Video and photo products will be delivered in the resolution and format stated in your pre-production document and will be uploaded to your Google Drive folder, accessible through your client portal.
We will keep a copy of your deliverables as outlined in your Proposal of Services for 6 months after the project has been completed and are happy to re-deliver at your request. After 6 months your files may be deleted and will no longer be our responsibility.
For an additional fee, you have the option to purchase the RAW footage and/or images from your project. Pricing is determined on a project-by-project basis.
Shoot days may be rescheduled up to two times after the deposit has been paid, provided we are notified at least 48 hours in advance via email. Any rescheduling requests made within 48 hours of the scheduled shoot day will result in the forfeiture of the deposit, and a new proposal of services will need to be created for the rescheduled shoot day. Please note that this policy ensures proper planning and allocation of resources to deliver the highest quality service for your project.
